With the recent news that Disneyland Paris have suspended sales of the Annual Pass we have been inundated with messages via our social media channels. We are creating this Disneyland Paris Annual Pass FAQ guide as a reference point for all the updates in relation to the new Annual Pass program and to answer the most popular questions.
Why are Disneyland Paris stopping sales of new Annual Passes?
Disneyland Paris have said they have listened to guest feedback and continually strive to bring new experiences and develop new products which deliver choice, flexibility and value for our Annual Passholders.
They’re currently developing a new product range for their most frequent visitors based on the valuable feedback our Passholders have given us and as a result we are pausing sales of new Annual Passes, however, renewals for individuals who currently have a valid Annual Pass are still available.
Who is eligible for an Annual Pass renewal?
All current Annual Pass members are eligible for an Annual Pass renewal offer for a period of 2 months prior to the expiration date shown on their Annual Passes.
How can I renew my Disneyland Paris Annual Pass?
Current Annual Pass holders should receive a renewal code via email, and be able to renew your annual pass online using this code, or by visiting the ticket office at the entrance of the Walt Disney Studios Park.
Please note, any passholders under the age of 18, as well as those who have not authorized Disneyland Paris to send information and offers by email, will not receive a renewal email.
Alternatively, holders may contact Disneyland Paris’ customer relations team to renew their Passes via phone.
When can I renew my Annual Pass?
You can renew your DLP Annual Pass up to 2 months before to the expiration date shown on your Annual Pass. Please be aware you do need an active annual pass to process a renewal!
To renew their Passes, these members will need to visit the Annual Pass ticket counters at the entrance of Walt Disney Studios Park in the 2 months before the expiration date on their Passes.
Can I still book a hotel with my Annual Pass discount
We have been sent many messages and questions about booking a hotel room outside of your annual pass validity period. To answer this question, yes you can still book a hotel room with your annual pass discount. However you must have an active Annual Pass when you arrive at the hotel. This means you must renew your annual pass when this option becomes available (up to 2 months before the expiration date).
What information do I need to renew my AP?
If you want to renew via the monthly payment option you will need to provide addition information, including…
- The debtor’s (payer’s) ID, who must be present at the point of renewal.
- The bank account details (RIB) of the account to be debited for the renewal payment(s). The bank associated with this account must also accept Euro debits called “SEPA Direct Debit Core (SDD Core)”.
- An ID for each of the members seeking to have their Annual Passes renewed. The relevant members must also be present at the point of renewal (with the exception of minors for whom there is a parental affiliation proof presented at the point of renewal).
For Annual Pass renewal, no initial payment is required on the day of renewal. The total cost of your Annual Pass renewal will be payable in 11 monthly installments.
I have not received the email with the renewal code and my Annual Pass expires soon, what should I do?
If you are an Annual Pass holder and have not received the email with a renewal code, we invite you to visit the Annual Pass ticket counters at the entrance of Walt Disney Studios Park in Paris within the 2 months before the expiration date on your Annual Pass.
I cannot go to the Annual Pass ticket counters, and I have not received a renewal code, how can I renew my Annual Pass?
If you are an Annual Pass holder and cannot go to the Annual Pass ticket counters, and you have not received a renewal code via email, you can contact DLP’s customer relations team by phone to renew your Annual Pass (monthly payment option not available). After this has been done, DLP will send you a temporary Annual Pass by mail to the address you have given us, to be exchanged at the Annual Pass ticket counters before the date indicated on the voucher. Please note that shipping fees for the temporary Annual Pass will be charged and that shipping times may vary depending on where the member is located.
Are discounts for Annual Pass renewals available?
A 15% discount on the Annual Pass renewal offer is provided to current Annual Pass holders, in the period of 2 months prior to the expiration date shown on their Annual Passes.
Annual Pass holders with disabilities receive a 25% discount at the Annual Pass ticket counters at the entrance of the Walt Disney Studios Park when renewing their Annual Pass in the period of 2 months prior to the expiration date shown on their Annual Passes.
Please note that Annual Pass renewal discounts cannot be combined with other offers or discounts.
